Purchase process from A to Z
How does the purchase in Spanish and European stores work? How to place an order? How to use a virtual address? Step-by-step instructions for placing orders through the Spanish Demica intermediary.
Have you already looked through the catalogs of Spanish stores and chosen a product? It's time to move on to the most important thing - ordering. Before proceeding with this, study the delivery conditions and our rates. After that, you can safely contact us, below you can read a brief instruction that will help when making a purchase through an intermediary:
1. Registration on the site. Registering on our site takes just about 2 of minutes.
2. Purchase of goods and make a payment for the order. You have several options for how you can purchase the product:
- by links. In this case, we will buy the order. All links should lead to España (Peninsula y Baleares)! After that, the order is displayed in the table "my orders" and you need to make a full payment for the selected order. To do this, in the top menu, click make payment for your order. Also in this table, you can follow the changes in the order status: “purchased”, “in stock”, etc.
- self-purchase or virtual address. The store accepts payment by your card and sends the order to our stock address. After the purchase, you need to make a payment for the related order through your user area on our website.
3. The order has been bought out. The order has been successfully purchased. Your order status has been updated to “Purchased”. You will receive an email notification with an attached order summary (this document is also available in the order details on the website), which contains the list of purchased items. Please verify that the items listed in the document are correct. In case of any discrepancy, please contact us as soon as possible, and no later than 7 days.
You now have an unpaid invoice related to your order. You can view and pay this invoice in the “Unpaid Invoices” section, accessible from the top menu.
The order must be completed once all purchased items have been confirmed. To do this, please pay the outstanding amount related to the order by accessing the “Unpaid Invoices” section and clicking the “Pay” button.
4. Order in warehouse
Your order status has been updated to “In warehouse”. You can now create a parcel by selecting “Form a parcel” in your user area on the website. During the parcel creation process, you will see the estimated weight based on the orders included. Please note: Only orders with fully paid invoices can be selected for parcel creation. Please complete all outstanding invoice payments before creating a parcel.
ATTENTION! Unpaid orders cannot be selected during the formation of the application. Close all unpaid invoices first and only then create a package.
5. The parcel is packed and processed.
Your first parcel is now visible in the “My Parcels” section. The invoice for the parcel is generated once the status is updated to “Cleared”. Please note that there may be an intermediate status “Packed”, which indicates that the parcel has been prepared and is awaiting customs clearance. Once the invoice is issued, you will need to pay the invoice for the parcel, which includes the intermediary service fee.
If the invoice has already been paid, the system will mark it as paid automatically. Otherwise, you will be prompted to complete the payment manually.
6. Sending the Parcel
We ship orders worldwide. Dispatch takes place within one week after the parcel invoice has been paid. Once the parcel status is updated to “Shipped”, you will receive an email notification.